Part-Time STR Licensing Clerk/Enforcement Officer Position Available

Detailed Job Description

Position Title

Short-Term Rental (STR) Licensing Officer/Enforcement Officer

Department

By-law

Reports to

Chief Building Official/Enforcement Officer or Alternate

Primary Function

Under the supervision of the Chief Building Official/Enforcement Officer, this position performs the administrative licensing duties for the Municipalities Short-Term Rental licensing program. This position also aids, investigates and enforces the provisions of all Bylaws of the Municipality as well as other applicable law.

Responsibilities

Short-Term Rental Licensing Program

• Acts as the primary point of contact for property owners on the Short-Term Rental Accommodation Licensing Program.
• Receives and reviews all Short-Term Rental applications in conjunction with the Short-Term Rental Accommodation By-law.
• Provides a high level of customer service, advice, and interpretation as it relates to the Short-Term Rental Accommodation Licensing Program. Responds to inquiries and requests, in person, via telephone or email when necessary and provides public education.
• Efficiently and accurately takes ownership of queries and complaints from members of the public by initiating action or resolving the problem resourcefully and keeping clients informed.
• Ensures all files are maintained with accurate information and provides appropriate follow-up on files as required.
• In conjunction with the software solution, monitors sites and agencies to determine which properties are part of the Short-Term Rental Licensing Program and which are not operating within compliance. Also coordinates next steps for licensing.
• Reviews application information and schedules required site visits with the appropriate department (building, planning, fire, by-law).
• Provides reporting and analysis of activities, issues licenses, tracks demerit points, and assists with coordination of Appeals at the County level.
• Assists with the suspension and revocation of licenses as set out in the bylaw with direction by the Director of the Short-Term Rental licensing program.
• In conjunction with Municipal Law Enforcement staff, receives and documents complaints and prepares reports as directed.
• Deals with matters of a confidential nature i.e., complaints, infractions, licenses, etc.
• Prepare a monthly report on the short-term rental licensing program for Council.
• Performs other related duties as may be assigned by the Chief Building Official/Enforcement Officer.

Other Bylaw Enforcement Duties

• Addresses complaints and assists the Chief Building Official/Enforcement Officer with enforcement of the STR Bylaw
• Assists with other municipal bylaws such as parking, clean and clear, noise, dog control, etc.
• Assists with enforcement of Municipal by-laws and applicable Provincial statutes and regulations through the Provincial Offences Act or other relevant legislation.
• Investigates complaints from ratepayers regarding by-law infractions and follows up with appropriate action.
• Issues fines under applicable legislation as required, attends court regarding Municipal by-law infractions.
• May perform other duties as assigned.

Skills

• Proficiency in computer applications (including but not limited to Word, Excel, Outlook, and Municipal-specific accounting programs (preference Dynamics GP: Diamond).
• Excellent record keeping skills.
• Excellent oral and written communication skills.
• Ability to maintain confidentiality where mandated or required.
• Establish and maintain respectful and effective working relationships with others.
• Ability to maintain attention to detail.
• Good understanding of Municipal By-Laws, the Provincial Offences Act and other related legislation.

Education

• Completion of secondary education plus up to two (2) years of Community College in the field of law enforcement or a relevant field such as Public Administration, Business Administration, Office Legal Administration or similar.
• Valid Ontario “G” Driver's License.

Experience

• Municipal Law Enforcement work experience or related enforcement experience would be an asset.

Working Conditions

• Working conditions include a standard office environment.The position requires attending private properties for inspections.
• The role must facilitate discussions, and diffuse confrontational situations frequently and/or mediate or deescalate the situation.
• Potential for exposure to all weather conditions.
• May be required to traverse extreme terrains by foot, lift, crawl, climb etc. from time to time.
• Required to complete reports and investigations within the legislated time frames.
• Frequently required to deal with disgruntled homeowners, tradespeople, contractors etc.
• Required to keep accurate and detailed notes.
• May be required to utilize alternate methods of travel, i.e.: All Terrain Vehicles, Motorized Snow Vehicles, boats, etc.
• Subject to frequent interruptions from the public and staff.
• Required to interact closely with other department staff members.
• Frequent usage of computers & technology.
• Focused sensory attention required for inspections.
• Normal working hours are 30 hours per week. Occasional overtime hours may be required.