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Accessible Customer Service Policy and Procedures

Posted to Administrative, Downloads, Services on Dec 13, 2019

The Accessibility Standards for Customer Service (Ontario Regulation 429/07) came into force on January 1, 2008. If you are a provider of goods and services, and have one or more employees in Ontario, you will be required to comply with this regulation.

If you are a public sector organization designated in the standard, you must comply by January 1, 2010. 

If you are a private business, non-profit organization, or any other service provider with at least one employee in Ontario, you must comply by January 1, 2012.

The Corporation of the Municipality of Highlands East has established an accessible customer service policy, procedures and practices, and has provided staff with training. The procedures and practices sets out a feedback process, notice of service disruptions and more.   

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Clean and Clear Yard By-Law

Posted to By-Law, Downloads, Services on Nov 7, 2019

Carbon Monoxide Awareness Week, November 1-7

Posted to Fire Rescue, News & Notices, Services on Nov 1, 2019

Beat the Silent Killer: Prevent CO in Your Home

Ontario’s Carbon Monoxide Awareness Week runs from November 1-7, and the Highlands East Fire Department reminds you to prevent carbon monoxide (CO) in your home by getting all fuel-burning appliances inspected annually.

“In Ontario, more than 65% of injuries and deaths from CO occur in the home,” said Highlands East Acting Fire Chief Chris Baughman. “We want to make sure everyone is safe from CO. Get all fuel-burning appliances inspected by a registered contractor.” Visit COSafety.ca to find a registered contractor near you.

The Highlands East Fire Department also reminds you to install CO alarms in your home if you have a fuel-burning appliance, a fireplace or an attached garage. Fuel-burning appliances can include furnaces, hot water heaters, gas or wood fireplaces, portable fuel-burning heaters and generators, barbeques, stoves and vehicles.

“You must have a working CO alarm adjacent to each sleeping area of the home if your home has a fuel-burning appliance, a fireplace or an attached garage,” said Acting Chief Baughman. “For added protection, install a carbon monoxide alarm on every storey of the home according to manufacturer’s instructions.”

What is CO?

  • CO is known as the silent killer because it is an invisible, tasteless and odourless gas that can be deadly.
  • CO is produced when fuels such as propane, gasoline, natural gas, heating oil or wood do not burn completely in fuel-burning appliances and devices such as furnaces, gas or wood fireplaces, hot water heaters, stoves, barbeques, portable fuel-burning heaters and generators and vehicles.

Prevent CO in your home:

  • Ensure fuel-burning appliances, chimneys and vents are cleaned and inspected annually. Visit COSafety.ca to find a registered contractor near you.
  • Check that all outside appliance vents are not blocked.
  • Gas and charcoal barbeques should only be used outside, away from all doors, windows, vents, and other building openings. Never use barbeques inside garages, even if the garage doors are open.
  • Portable fuel-burning generators should only be used outdoors in well-ventilated areas away from windows, doors, vents and other building openings.
  • Ensure all portable fuel-burning heaters are vented properly, according to manufacturer’s instructions.
  • Never use the stove or oven to heat your home.
  • Open the flu before using a fireplace for adequate ventilation.
  • Never run a vehicle or other fueled engine or motor inside a garage, even if the garage doors are open. Always remove a vehicle from the garage immediately after starting it.

Know the symptoms of CO:

  • Exposure to CO can cause flu-like symptoms such as headaches, nausea, dizziness, as well as confusion, drowsiness, loss of consciousness and death.
  • If your CO alarm sounds, and you or other occupants suffer from symptoms of CO poisoning, get everyone out of the home immediately. Then call 9-1-1 or your local emergency services number from outside the building.
  • If your CO alarm sounds, and no one is suffering from symptoms of CO poisoning, check to see if the battery needs replacing, or the alarm has reached its "end-of-life" before calling 911.

Know the sound of your CO alarm:

  • Your CO alarm sounds different than your smoke alarm. Test both alarms monthly and make sure everyone in your home knows the difference between the two alarm sounds.
  • Don’t be confused by the sound of your CO alarm’s low-battery warning. Follow your CO alarm manufacturer’s instructions so you know the difference between the low-battery warning, the “end-of-life” warning, and the alarm alerting you to the presence of CO in your home.

For more CO safety tips, visit the Office of the Fire Marshal and Emergency Management’s website and COsafety.ca.

2019 Household Hazardous Waste Collection Dates

Posted to Environmental, Services on Oct 21, 2019

The following events are being held for residents of the Municipality of Highlands East:

Tory Hill Landfill Site

Saturday, June 22nd from 10:00AM through 2:00PM
19178 Highway 118 between Wilberforce & Tory Hill.

Gooderham Transfer Station

Saturday, August 10th from 1:00PM through 4:00PM
1042 McColl's Road just east of Gooderham.

Tory Hill Landfill Site

Saturday, October 26th from 10:00AM through 2:00PM
19178 Highway 118 between Wilberforce & Tory Hill.

Faraday Public Works Yard

Residents of Highlands East can also attend the following HHW events being held at the Faraday Public Works Yard at 29860 Hwy. 28 South (across from the intersection of Monck Road and Hwy. 28) from 9:30AM through 2:30PM:

  • May 11th, 2019
  • July 6th, 2019
  • September 14th, 2019

Be sure to bring your landfill disposal card with you to these events.

Contact the Environmental Department at 613-339-2442 for more information or download our helpful flyer: What can I bring to HHW Events?

Ontario Guide to Adding a Second Unit in an Existing House

Posted to Building, News & Notices, Services on Sep 25, 2019

Adding a second unit is a great way to provide independent living for a family member or make a little extra money to help pay off the mortgage. But there are things you need to consider as you decide whether to build a second unit.

Is your home detached, semi-detached or a rowhouse that is more than five years old? Are you considering renovating it to add a second unit? If the answers are yes, then this guide available at ontario.ca/housinginnovation can help you.

Lakefront Property Owner's Guide to Blue-Green Algae

Posted to Environmental, News & Notices, Services on Aug 19, 2019
Blue-Green Algae Bloom

There has been a dramatic increase in blue green algae blooms in Ontario in recent years. As a result many lakefront property owners are very concerned when they see blooms or floating masses which they think could be a bloom. To alleviate unnecessary concerns and to share important information The Coalition of Haliburton Property Owners Associations is providing this fact sheet on how to identify blue green algae blooms and what to do if you do suspect one.

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Composters and Digesters Available for Sale

Posted to Environmental, News & Notices, Services on Aug 19, 2019

The Municipality of Highlands East has composters and the digesters available for sale. Limited quantities will be stored at the Visitor Information Centre in Wilberforce where we accept cash or cheque. Payment by debit can be made at the Wilberforce Municipal Office during regular business hours. It may be advisable to call ahead to ensure there are units in stock.

Prices

Composters: $39 + HST $5.07 = $44.07 (31.5” wide x 25” deep x 34” high)
Digesters: $80 + HST $10.40 = $90.40 (31.5” diameter x 38.5” high)

Documentation

Composter Information Package (PDF)
Digester Information Package (PDF)
Digester Installation Insutructions (PDF)

Photos

Photo of Composter and Digester showing sizesPhoto of Composter and Digester Photo of ComposterPhoto of Composter

Building Permit Requirements & Application Form

Posted to Applications, Building, Downloads, Services on Aug 9, 2019

Before you start any construction on your property contact the Building Department and obtain any necessary permits!

Building Permit Application, Application Requirements and Guides are available for download below:

The following items shall accompany an application for a building permit.

Site Plan

  • Site Plan showing location of building and septic system on lot, and also showing distances to the property lines, Front Yard Setback, Side Yard (both sides) and Rear Yard.
  • Location to other buildings on the lot.
  • Location to Hydro Lines or any other hazards on the lot.
  • Entrance to the Lot.
  • When difference in Municipal records, Ownership of property is required.

Building Plans

  • Two sets of Scaled drawings
  • Foundation Plan: example showing footing sizes, pier footings, locations, laminated beam sizes and floor joist size and spacing etc.
  • Floor Plan: example showing room sizes, locations, exterior, interior wall thickness, door sizes, window sizes, chimneys and ventilation system etc.
  • Cross Section: example showing foundation depth, foundation type (block or solid concrete etc.), foundation damproofing, foundation drainage, foundation slab, footing sizes, sill gasket, anchor bolts (spacing), joist size, subfloor size stud sizes and spacing, insulation, vapour barrier, interior, exterior finishes, roof type, sheeting, shingles and venting etc.
  • Copy of TRUSS DRAWINGS from manufacturer.

Other Requirements

  • Municipality of Highlands East copy of the Site Inspection Report for a Sewage System, when required.
  • Entrance Permit from the Municipality of Highlands East Roads Department, County of Haliburton or the Ministry of Transportation when required.
  • Any Permit required by any other authority.
  • Payment of Fees

Please note that any application which is not signed by the owner, and is signed by another authorized person, it shall be accompanied by a letter of authorization signed by the owner.

Any difference found in the Front, Side, or Rear setbacks by the Chief Building Official may result in an Application for a Building Permit being refused or revoked, until the Plot Plan is corrected.

Waste Management Cottage Kits Available For Seasonal Residents

Posted to Administrative, Environmental, Services on Jul 21, 2019

Cottage Kits are available for residents to purchase for a small fee.

The kit provides the necessary information & tools needed for a cottage renter to dispose of their garbage and recycling at the end of the week and includes:

  • a landfill pass, good for one-time use, allowing them into the landfill sites.
  • a welcome letter that provides a quick overview of Highlands East waste management program and the rules that would be relevant to the cottage renter.
  • a clear bag for household garbage
  • clear blue recycling bags
  • large paper grocery bag for fibres
  • recycling guide, landfill hours of operation, map showing the landfill site locations, disposal fees, household hazardous waste event dates and an MNR Bear Wise Fact Sheet.

If you are interested in purchasing The Cottage Kit, you can do so by picking them up at the Municipal Office in Wilberforce, 2249 Loop Road, the Information Centre at 2786 Essonville Line, Wilberforce, or contact us to make arrangements to have a kit(s) mailed to you.

info [at] highlandseast [dot] ca or 705-448-2981 $3.00/kit or 10 kits for $25.00

How to Obtain a Building Permit - A Guide to the Homeowner

Posted to Building, Downloads, Services on Jul 9, 2019

The PDF available for download below outlines everything homeowners need to know about the building permit process.

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