A green open sign hangs on a wooden door.

Guide to Municipal Office Use During COVID-19

The Wilberforce Municipal Office and the Building Department Office in Gooderham will be open to the public, by appointment only, as of Monday, June 22, 2020. Numerous services will once again become available to the public. General processes and procedures for accessing these buildings as well as specific information pertaining to certain services that we offer are outlined below.

How to book an appointment

Wilberforce Municipal Office

  • For appointments at the Municipal Office in Wilberforce please contact Tracy Millar at 705-448-2981 Ext. 421 or email tmillar@highlandseast.ca 

Building Department Office in Gooderham

  • For appointments at the Building Department please contact Tracy Evans at 705-447-0051 Ext. 441 or email tevans@highlandseast.ca

General processes and procedures

We are asking for the public's assistance and patience as we implement these new measures to allow for a safe reopening for customers and staff:

  • Appointments will be booked in blocks of 30 minutes. This allows for proper physical distancing within the office and to allow time for staff to properly sanitize for the next appointment.
  • Face coverings are mandatory for entry as of July 13, 2020 as outlined by the HKPR Heath Unit's requirements. Learn more.

  • Customers will be screened upon arrival.

Specific service information

Planning Application Submission and Commissioning

  • Planning application submission and commissioning will be available on Friday only, by appointment.
  • Please book an appointment at the Municipal Office in Wilberforce by contacting Tracy Millar at 705-448-2981 Ext. 421 or email tmillar@highlandseast.ca

Wedding License Submission and Commissioning

  • Wedding license application submissions and commissioning will be available by appointment on Thursday only, for residents of Highlands East.
  • Please be sure to check the Marriage Licenses, Certificates and Civil Ceremonies page of our website to ensure you have all the required paperwork and documentation needed for your appointment.
  • Please book an appointment at the Municipal Office in Wilberforce by contacting Tracy Millar at 705-448-2981 Ext. 421 or email tmillar@highlandseast.ca 

Lottery and Business Licenses

  • Lottery and business licenses will be available by appointment on Friday only.
  • Please book an appointment at the Municipal Office in Wilberforce by contacting Tracy Millar at 705-448-2981 Ext. 421 or email tmillar@highlandseast.ca  

Viewing of Tax Roll Books

  • Viewing of the tax roll books will be available on Monday and Wednesday, by appointment only between the hours of 9:30 a.m and 11:00 a.m. in the morning and between 2:00 p.m and 3:30 p.m. in the afternoon.
  • Appointments will be booked in blocks of 30 minutes.
  • Anyone who wishes to view the roll book will be required to sanitize their hands prior to use and a face covering is required.
  • Please book an appointment at the Municipal Office in Wilberforce by contacting Tracy Millar at 705-448-2981 Ext. 421 or email tmillar@highlandseast.ca  

Mineral Collection Applications and Waivers

  • The mineral collection waiver and application process is now handled digitally via an online form.
  • Applicants must fully complete our online form and agree to the included waiver before a permission to collect will be issued.
  • Please allow up to three business days for your application to be processed. Your permission to collect will be emailed to you.