Accessible Customer Service Policy and Procedures
The Accessibility Standards for Customer Service (Ontario Regulation 429/07) came into force on January 1, 2008. If you are a provider of goods and services, and have one or more employees in Ontario, you will be required to comply with this regulation.
If you are a public sector organization designated in the standard, you must comply by January 1, 2010.
If you are a private business, non-profit organization, or any other service provider with at least one employee in Ontario, you must comply by January 1, 2012.
The Corporation of the Municipality of Highlands East has established an accessible customer service policy, procedures and practices, and has provided staff with training. The procedures and practices sets out a feedback process, notice of service disruptions and more.
Download files: accessibility_ standards_policy.pdf, best_practices_and_procedures_manual.pdf
